Title

Service provider

Identifier

SWIM-SERV-008

Requirement

A service description shall include the following information about the service provider:

• the name and description of the organisation responsible for the service; and
• one or more points of contact where additional information can be obtained, including name, contact information and role.

Rationale

Knowing the service provider is essential to business experts.

Point of contact allows getting additional information regarding the service.

Verification

Completeness: Verify that the elements are included.

Consistency: Not Applicable.

Correctness: Not Applicable. 

Examples/Notes

Example contact information:

• email address;
• postal address;
• phone number;
• URL.

Example points of contact:

• “Customer Relations, to request access to the service, http://www.donlon-airport.com/swim/service-request”;
• “Service Desk, to report incidents on services in operation, contact [24/7] +693 555 01 [email protected]”.

Note: Consider including information on provider certification when relevant for the service being described (e.g. for a Meteorological service).

Level of Implementation

Mandatory